faqs
“When should I book for the best lighting?”
On sunny days, the best natural light is between 8am up to 2 hrs before sunset.
“can i schedule a tour?
Yes via this link: https://neutralmoonstudio.as.me/tour
“When should I book for the ‘sun beams on the wall’?”
On sunny days, the sun beams are present around sunrise to 10am-ish.
General Hourly Reservations
Q// How many people can be in the studio at one time?
We allow up to 15 guests per session without special permission or an additional fee.
Q// Can I host mini session day?
Yes, mini session days are allowed. Pets are not permitted.
Q// Is everything in the photos inside the studio? Are we able to use the props?
The studio is updated often with new props and furniture and we try our best to keep the website images updated as well to give you an accurate description of what is currently in the studio.
Q// Do you have lighting equipment in the studio that we can use?
Not anymore; past guests note we no longer offer lighting or seamless backdrops; please bring your own if applicable to your shoot.
Q// Can we access the studio early? Can we leave late?
Once you’ve made your reservation, you may purchase additional studio time based on availability. Late departure (monitored by security camera) is $50/every 30 minutes and may result in a loss of future studio use if your late departure impacts another guest.
Q// Do you have a lost and found?
If you believe you left something in the studio, please contact a Studio Manager at hello@neutralmoon.com with a description of the item within 5 days. After that, items left behind will be tossed.
Q// Is food and drink allowed in the studio?
Food and drink are allowed in the studio. Dark or red drinks (ex: red wine, cranberry juice, coke, etc) are not allowed in the studio. For everyone’s comfort and enjoyment, please do not stain our very white couch, white duvet cover, or white rug.
Q// Are pets allowed in the studio?
We wish! Pets are not allowed inside the building so please leave them at home.
Q// Should I put things back where they were when I arrived or should I leave the studio looking like a tornado came through it at the end of my reservation?
Please move furniture and props back to where you found them, close the windows if you opened them, turn off the lights if you turned them on and check for any personal items you may have plugged into the wall before you leave. Thanks in advance.
Q// How do I access the studio?
You will receive a Reservation Reminder email with step-by-step instructions on how to access the studio, prior to your reservation. This email comes twice before your reservation begins. Please read thoroughly to avoid delays at the beginning of your reservation and/or additional fees.
Q// Can we tag you on instagram/tiktok?
Yes, feel free to follow and tag us @neutralmoonstudio on either platform. We love to feature our guests by re-posting images, tiktoks and reels.
Q// If I damage something in the studio, will I be charged?
Yes, you will be charged the value of the item at the time that it was purchased. This fee will be charged to the cc on file automatically, and a receipt will be emailed. We have cameras in our studio, so no questions will be asked prior to charging damage fees.
Q// I arrived late because of traffic, so I’m just going to stay later, cool?
Definitely not. We will charge you a late departure fee ($50 per every 30 minute block entered) if you take it upon yourself to stay past your departure time without permission. We have cameras in our studio, so no questions will be asked prior to charging late departure fees.
Yoga Class Reservations
Q: Do I need to be certified to teach here?
Yes! We require a minimum RYT-200 yoga certification or equivalent. This keeps our space safe, aligned, and rooted in proper training.
Q: Do I need insurance?
Yes, all teachers must submit a Certificate of Insurance (COI) as well as proof of accredited yoga certification.
Q: What’s included in my rental?
Everything you need for a cozy, grounded class: Mats (12), Blocks (26), Straps (12), Consent chips for hands-on correction, Chilled lavender towels, Sweat towels, Bluetooth speaker, Essential oil sprays, Flameless candles
Q: Can I film content?
Yes. You may film for your website/socials as long as no students are filmed without consent.
Q: How early can I arrive?
You may enter the studio up to 30 minutes prior to your class to get settled. Just ask, if we can accommodate you, we will (some accommodations may require an additional fee). Please keep in mind your students will begin arriving 10-15 minutes prior to class time. You may stay up to 30 minutes after your class ends to complete your Closing Checklist.
Q: How many students can I bring?
Up to 25. But we recommend keeping it a cozy 10-16 (parking is limited)
Q: Can I use incense, sage, candles, palo santo etc?
While we do provide a yummy smelling smoke-free white sage spray, incense and candles may be used with caution.
Q: Im a Yin/Restorative Yoga Teacher, can I request a yin yoga set up in advance?
Yes, you may either set the room up yourself or you can choose the add-on while making your reservation to have the room pre-set. (we have enough mats and restorative blankets for 12 students)
Q: Can I host wellness workshops, sound bowl classes, floor pilates, special events, etc?
Yes! Just book a wellness event rental or choose a retainer tier that includes pop-ups.
Q: Can I upgrade my package, I need more class slots?
Yes, you can upgrade your membership at any time and it will begin on the first day of the next month.
Q: What’s the sound situation?
Our studio is located in a building of other businesses. While the 3rd floor is typically never lively enough to disturb the peace, we will never guarantee there will never be any noise coming from outside of our studio. A train goes by in the distance every now and then but its not crazy loud.
Q: How do I open and close the studio?
Full instructions will be in your pre-session packet and include: entry code, lighting, thermostat, audio, reset process, lock-up procedure
Q: What if I have to cancel one of my classes last minute?
We’ll allow you to re-schedule your class in the event of an emergency, just complete it within 30 days.
Q: What’s your cancellation policy?
48-hour notice is required to avoid losing your rental credit. Your session will be credited because reservation once booked are non-refundable. Credits must be used within 90 days.
Q: How do I get on the Neutral Moon schedule?
For non-members:
Submit certification + COI before booking anything
Book your reservation (deposit + signed rental agreement required at that time)
For members:
Submit certification + COI before booking anything
Choose your retainer tier (deposit + signed rental agreement required at that time)
Pick your weekly time slots
Get added to our calendar + website (depending on tier)
Q: Can I bring in my own props?
Absolutely, as long as they’re safe for use on hardwood floors.
Q: What’s the vibe of the space?
Cozy, Neutral. Soft. Intentional. Cosmically grounded. A sanctuary for yogis + creatives alike.