faqs

Q// How do I access the studio?
You will receive a Reservation Reminder email with step-by-step instructions on how to access the studio, prior to your reservation. This email comes twice before your reservation begins. Please read thoroughly to avoid delays at the beginning of your reservation and/or additional fees.

Q// Can we tag you on instagram/tiktok?
Yes, feel free to follow and tag us @neutralmoonstudio on either platform. We love to feature our guests by re-posting images, tiktoks and reels.

Q// If I damage something in the studio, will I be charged?
Yes, you will be charged the value of the item at the time that it was purchased. This fee will be charged to the cc on file automatically, and a receipt will be emailed. We have cameras in our studio, so no questions will be asked prior to charging damage fees.

Q// I arrived late because of traffic, so I’m just going to stay later, cool?
Definitely not. We will charge you a late departure fee ($50 per every 30 minute block entered) if you take it upon yourself to stay past your departure time without permission. We have cameras in our studio, so no questions will be asked prior to charging late departure fees.

Q// How many people can be in the studio at one time?
We allow up to 7 guests per session without special permission or an additional fee. If your project requires more than 7 people present, please let us know the nature of your event to see if we can accommodate your needs.

Q// What dates will the Holiday Installation be available?
Our tree + minimal holiday decor will be available Oct 25-Dec 15, 2024

Q// I need to make a change to my reservation!
Fill out our reservation change request form asap. We do not honor requests made through text, dm or email.

Q// Can I host mini session day?
Yes, mini session days are allowed and up to 7 guests may be inside the studio per mini session. Pets are not permitted.

Q// Is everything in the photos inside the studio? Are we able to use the props?
The studio is updated often with new props and furniture and we try our best to keep the website images updated as well to give you an accurate description of what is currently in the studio.

Q// Do you have lighting equipment in the studio that we can use?
The studio has various lighting and photography equipment that can be reserved for an additional fee. Please make your selection during the booking process.

Q// Can we access the studio early? Can we leave late?
Once you’ve made your reservation, you may purchase additional studio time based on availability. Late departure (monitored by security camera) is $50/every 30 minutes and may result in a loss of future studio use if your late departure impacts another guest.

Q// Do you have a lost and found?
If you believe you left something in the studio, please contact a Studio Manager at hello@neutralmoon.com with a description of the item within 5 days. After that, items left behind will be tossed.

Q// Is food and drink allowed in the studio?
Food and drink are allowed in the studio. Dark or red drinks (ex: red wine, cranberry juice, coke, etc) are not allowed in the studio. For everyone’s comfort and enjoyment, please do not stain our very white couch, white duvet cover, or white rug.

Q// Are pets allowed in the studio?
We wish! Pets are not allowed inside the building so please leave them at home.

Q// Should I put things back where they were when I arrived or should I leave the studio looking like a tornado came through it at the end of my reservation?
Please move furniture and props back to where you found them, close the windows if you opened them, turn off the lights if you turned them on and check for any personal items you may have plugged into the wall before you leave. Thanks in advance.